Customer app: plan your next stay
Recorded from current screens, October 6, 2026. Synthetic narration.
Administrator and front desk: demonstration menus and sample records. Customer: signed-out views; no private guest data.

00:00  Open the customer app
Welcome to the Rezsystems customer app. Open rezsystems dot com and select Customer App or Install Customer App.
You can create a new guest account or sign in to your existing app account.
This is a browser installed app. Your saved information and stay requests need an internet connection.

00:19  Create your new account
Choose Create account and enter your name, email address and a password with at least twelve characters.
Complete the account form, then sign in when needed. Do not share your password.
If you already have an account with a property, use Sign in with that account and return to the app to connect your reservations.

00:40  Keep your contact information current
After signing in, open My details. Enter or update your phone number and address.
Check your city, state or province and postal code so the property has the right information.
Use Save my details when finished. The demonstration views in this guide are signed out, so no personal information is saved on screen.

01:02  Add your RV, pets and preferences
In the same My details page, enter the RV type, make, model, year, length and number of slides.
Add your tow vehicle, pet information and any site or accessibility preferences you want the property to consider.
Save the changes after signing in. Accurate dimensions and preferences help staff review whether a requested rental is a suitable fit.

01:25  Find a property
Open Find a stay and search the participating properties. Check the property name and location before proceeding.
Choose Request a stay for the property you want. You must be signed in to submit the request.
For questions that need an immediate answer, use the property contact information when it is available.

01:47  Send a stay request
After signing in, enter the requested dates, stay type, number of guests and any notes. Review the details shared with the property before submitting.
The current app sends a stay request. It does not instantly confirm availability, assign a rental or take payment.
The property must confirm availability, price and the next booking or payment steps. Contact the property if you need to change or cancel the request.

02:14  Check trips and property news
Use My trips to review your linked reservations and submitted requests after signing in. A request and a confirmed reservation are different records.
Open Property news for newsletters from properties where you have checked in, when that property has its newsletter module enabled.
If a reservation is missing or the details are wrong, contact the property. Signing in with an existing property account can connect that account to the app.

02:42  Add the app on iPhone
On iPhone, open the customer app in Safari. Tap Share and choose Add to Home Screen.
If the option is hidden, review the available actions. Enable Open as Web App when offered, then tap Add.
Open the Rezsystems icon from your Home Screen. Sign in and use an internet connection to load your current information.

03:04  Add the app on Android
On Android, open the customer app in Chrome. Use the app Install button when it is offered.
You can also use the Chrome menu, Add to home screen and Install. Follow the installation confirmation shown on your device.
Open the app icon and sign in. You are ready to keep your details current, review trips and request your next stay.

Installation references:
https://support.apple.com/guide/iphone/open-as-web-app-iphea86e5236/ios
https://support.google.com/chrome/answer/9658361?co=GENIE.Platform%3DAndroid